Refund policy

Our apparels are printed on demand. This means that we do not hold inventory. This ensures that production remains environmentally sustainable. We work with our vendor partners to fulfill our orders.

We offer refunds for items that are misprinted, damaged, or defective. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. You will need to provide pictures of items that are misprinted, damaged, or defective. Please send your pictures to info@browntownfamily.ca. Please also ensure the pictures are clear to view.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims that are deemed an error on our part are covered at our expense.

We do not offer refunds for orders that have the wrong size or colour. Please kindly review and verify your order.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).